Service quality has been a matter of concern for public and private healthcare institutions
across the world. Increased focus on patient-centered care led to several researches in …

Why do online customers become loyal in their purchases on e-commerce sites? We
examine how e-service quality, trust, and customer satisfaction affect customer loyalty …

Customer engagement behaviour has emerged as an influential concept in marketing and
refers to customers' behavioural manifestation towards a firm originating from motivational …

Purpose The purpose of this paper is to review the dimensions of service quality used in
different countries across the world, especially in the higher education sector …

Purpose The purpose of this paper is to explain the patients' views towards private
healthcare service providers. The study focussed on hospital service quality and analysed …

Over the last years, the lodging industry started to implement a wide spectrum of green
practices to mitigate its pressure on the environment and to respond to the growing …

Customer is considered as the king in the world of business. The issue of customer
satisfaction in electronics home appliances has received greater attention from academics …

This study develops and empirically tests the interrelationships between service quality,
customer satisfaction, and customer loyalty in a retail banking context. Increasingly intense …

Within the food and beverage industry in Malaysia, there is an emerging new wave, the
online food delivery (OFD) service. Not just restricted to the take-away and eating out, online …

Responding to the need of studies covering the interplay between customer experience and
emotions within specific facets of the tourism industry, this study proposed a model to assess …