Abstract Competition in the Information Technology Outsourcing (ITO) and Business Process
Outsourcing (BPO) industry is increasingly moving from being motivated by cost savings …

This paper reviews the literature on relational dynamics in information technology
outsourcing (ITO) relationships, a type of interorganizational relationship (IOR) between …

Family-owned businesses differ in their strategic intent and behavior as they serve as a
reservoir of wealth and social status for their family owners. Family-owned businesses …

Supply chain resilience (SCRES) plays an important role in dealing with disruptions in a
highly turbulent business environment and has received a fair amount of attention from …

Purpose Building supply chain (SC) resilience has become a priority for many organizations,
following a global increase in disruptive events. While management accounting and control …

Purpose The principal research objective entails examining the nexus between green
supplier selection and green performance while scrutinizing the moderating role of …

Purpose The purpose of this paper is to explore the influence of PRINCE2 (PRoject IN
Controlled Environments 2) standard on customer satisfaction jointly with vendor …

This study investigates how the interpersonal relationship quality between a salesperson
and customer as well as the supplier's service quality and value affect purchase intentions in …

Outsourcing is an important strategic decision of high-tech firms. However, while the
research has extensively studied the implications of outsourcing to high-tech clients, its …

Purpose The authors' contribution to the literature involves using expectation disconfirmation
theory (EDT) to examine the impact of expectations on outsourcing success. This study …