Innovation is a key aspect for the sustainability and competitiveness of organisations, and of
the economy in general. In recent years, Open Innovation (OI) has burst onto the scene as a …

Purpose As university–industry collaboration (UIC) is associated to transfer of knowledge
and technology, this collaboration is an extremely important field of study for the world's …

As health and fitness applications (apps) take on larger markets, attracting and satisfying
users has become a crucial task. Gamification, a popular ancillary design used in various …

Abstract Social Customer Relationship Management (social CRM) has become one of the
central points for many companies seeking to improve their customer experience. It …

University-Industry collaboration (UIC) literature is largely documented with Western
European or North-American evidence, where universities are rich in resources and have …

Objective To assess customer satisfaction determinants in a public pediatric inpatient
service and propose some strategies to enhance the consumer and customer experience …

Previous studies conducted customer requirement (CR) mining through the Kano
classification approach to optimize product design, without considering the opinion changes …

The opportunity to host international sporting events is an important milestone for advanced
countries, and transportation services play a significant role at such events. This study …

At a time when vocational education is seen as critical for national development, concern
grows regarding how weak organizational culture and occupational commitment may …

The literature on university–industry relations suggests the need for greater clarification and
deeper systematization of the University–Industry cooperation process. This study aims …