Explaining the user experience of recommender systems
Research on recommender systems typically focuses on the accuracy of prediction
algorithms. Because accuracy only partially constitutes the user experience of a …
algorithms. Because accuracy only partially constitutes the user experience of a …
The elaboration likelihood model: review, critique and research agenda
P J. Kitchen, G Kerr, D E. Schultz, R McColl… - European Journal of …, 2014 - emerald.com
Purpose–The purpose of this paper is to review, critique and develop a research agenda for
the Elaboration Likelihood Model (ELM). The model was introduced by Petty and Cacioppo …
the Elaboration Likelihood Model (ELM). The model was introduced by Petty and Cacioppo …
See now, act now: How to interact with customers to enhance social commerce engagement?
J Xue, X Liang, T Xie, H Wang - Information & Management, 2020 - Elsevier
Although live social commerce apps have emerged as a marketing channel recently, live
social commerce, as a relatively new phenomenon, has attracted little attention. The authors …
social commerce, as a relatively new phenomenon, has attracted little attention. The authors …
Is TripAdvisor still relevant? The influence of review credibility, review usefulness, and ease of use on consumers' continuance intention
Purpose Recent figures show that users are discontinuing their usage of TripAdvisor, the
leading user-generated content (UGC) platform in the tourism sector. Hence, it is relevant to …
leading user-generated content (UGC) platform in the tourism sector. Hence, it is relevant to …
Classifying and measuring the service quality of AI chatbot in frontline service
AI chatbots have been widely applied in the frontline to serve customers. Yet, the existing
dimensions and scales of service quality can hardly fit the new AI environment. To address …
dimensions and scales of service quality can hardly fit the new AI environment. To address …
Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty
LA Kasiri, KTG Cheng, M Sambasivan… - Journal of Retailing and …, 2017 - Elsevier
The basic objective of this study is to analyse the direct and indirect impacts of
standardization and customization on customer satisfaction and loyalty through service …
standardization and customization on customer satisfaction and loyalty through service …
Persuasion in crowdfunding: An elaboration likelihood model of crowdfunding performance
This study draws upon the elaboration likelihood model of persuasion (ELM) to develop and
test a model of persuasive influence in crowdfunding. To test our hypothesized relationships …
test a model of persuasive influence in crowdfunding. To test our hypothesized relationships …
Developing a mobile applications customer experience model (MACE)-implications for retailers
This paper examines the customer experience in relation to retailers'm-commerce mobile
applications. The research aims to understand the variables capable of influencing the …
applications. The research aims to understand the variables capable of influencing the …
Examining consumer attitudes towards retailers'm-commerce mobile applications–An initial adoption vs. continuous use perspective
This paper provides an empirical perspective into the antecedents and outcomes of
consumer attitudes towards retailers' mobile commerce (m-commerce) applications (apps) …
consumer attitudes towards retailers' mobile commerce (m-commerce) applications (apps) …
Elucidating determinants of customer satisfaction with live-stream shopping: An extension of the information systems success model
Y Ma - Telematics and Informatics, 2021 - Elsevier
Live-stream shopping has witnessed a leap in development since the coronavirus disease
2019 outbreak. However, research exploring the determinants of live-stream customer …
2019 outbreak. However, research exploring the determinants of live-stream customer …