The use of online panel data in management research: A review and recommendations

COLH Porter, R Outlaw, JP Gale… - Journal of …, 2019 - journals.sagepub.com
Management scholars have long depended on convenience samples to conduct research
involving human participants. However, the past decade has seen an emergence of a new …

Service quality delivery through web sites: a critical review of extant knowledge

VA Zeithaml, A Parasuraman… - Journal of the academy …, 2002 - journals.sagepub.com
Evidence exists that service quality delivery through Web sites is an essential strategy to
success, possibly more important than low price and Web presence. To deliver superior …

Why do people shop online? A comprehensive framework of consumers' online shopping intentions and behaviors

V Venkatesh, C Speier-Pero, S Schuetz - Information Technology & …, 2022 - emerald.com
Purpose Consumer adoption of online shopping continues to increase each year. At the
same time, online retailers face intense competition and few are profitable. This suggests …

Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction: An empirical study with comparison

Y Cao, H Ajjan, P Hong - Asia Pacific Journal of Marketing and …, 2018 - emerald.com
Purpose The purpose of this paper is to understand the role of post-purchase logistic
services on customer satisfaction and future purchase decision, to reveal any differences …

Searching online and buying offline: Understanding the role of channel-, consumer-, and product-related factors in determining webrooming intention

ECX Aw, NK Basha, SI Ng, JA Ho - Journal of Retailing and Consumer …, 2021 - Elsevier
In recent times, the increasing accessibility of mobile technology has led to changes in
consumers' purchasing behavior. Despite the gloom and doom hearsay about how …

Factors propelling the adoption of internet banking: the role of e-customer service, website design, brand image and customer satisfaction

S Rahi, MA Ghani, AH Ngah - International Journal of …, 2020 - inderscienceonline.com
In recent years, technology adoption has been seen as a critical and distinct topic in e-
commerce research. Looking at the challenges in technology adoption faced by banking …

[PDF][PDF] An analysis of factors affecting on online shopping behavior of consumers

MHM Javadi, HR Dolatabadi, M Nourbakhsh… - International journal of …, 2012 - academia.edu
The purpose of this study is to analyze factors affecting on online shopping behavior of
consumers that might be one of the most important issues of e-commerce and marketing …

The role of atmospheric cues in online impulse-buying behavior

A Floh, M Madlberger - Electronic commerce research and applications, 2013 - Elsevier
This study extends a stimulus–organism–response (S–O–R) model to include impulse-
buying behavior, which plays a vital role in electronic shopping but has not gained much …

Analysing online purchase intention in Spain: fashion e-commerce

T Escobar-Rodríguez, R Bonsón-Fernández - Information Systems and e …, 2017 - Springer
The importance of e-commerce continues to grow in retail, providing companies with a tool
to improve commercial and marketing strategies. In this context, understanding this …

[PDF][PDF] The effects of shopping orientations, online trust and prior online purchase experience toward customers' online purchase intention

KC Ling, LT Chai, TH Piew - International business research, 2010 - researchgate.net
The advancement of the World Wide Web has resulted in the creation of a new form of retail
transactionselectronic retailing (e-tailing) or web-shopping. Thus, customers' involvements …