This review paper has the aim of systematically analysing studies published in five
hospitality journals over the period 2000 to 2016. The review was organized around four …

Students' satisfaction can be defined as a short-term attitude resulting from an evaluation of
students' educational experience, services and facilities. Earlier it was measured by …

The tremendous growth of social media and consumer-generated content on the Internet
has inspired the development of the so-called big data analytics to understand and solve …

This research aims to examine the relationships among three components of the physical
environment (ie, décor and artifacts, spatial layout, and ambient conditions), price …

Big data analytics provides many opportunities to develop new avenues for understanding
hospitality management and to support decision making in this field. User-generated content …

This study provides insight into the hotel characteristics that have a significant association
with customer satisfaction. Data related to a sample of 6768 hotels located in 47 capital …

Competitiveness has been a subject of study in the manufacturing and related sectors since
the early 1990s. However, only recently have some researchers started to examine the …

There is a conceptual gap in the marketing literature, as to date there has been no published
empirical research on service quality, value, customer satisfaction, or behavioral intentions …

Due to the skewed distribution of hotel prices, quantile regression provides a more flexible
and complete characterization of the determinants of the hotel prices at the higher and lower …

The purpose of this study is to examine the relationship between the service quality
dimension and customer satisfaction in the Malaysian hotel industry. A nonprobability …