Consumer research on conversational agents (CAs) has been growing. To illustrate and
map out research in this field, we conducted a systematic literature review (SLR) of …

Abstract The introduction of Artificial Intelligence technology enables the integration of
Chatbot systems into various aspects of education. This technology is increasingly being …

Abstract While Artificial Intelligence in Education (AIED) research has at its core the desire to
support student learning, experience from other AI domains suggest that such ethical …

Digitization, artificial intelligence, and service robots carry serious ethical, privacy, and
fairness risks. Using the lens of corporate digital responsibility (CDR), we examine these …

Purpose Artificial intelligence (AI) is transforming consumers' experiences and how firms
identify, create, nurture and manage interactive marketing relationships. However, most …

Introduction This study explores the effects of Artificial Intelligence (AI) chatbots, with a
particular focus on OpenAI's ChatGPT, on Higher Education Institutions (HEIs). With the …

The social companionship (SC) feature in conversational agents (CAs) enables the
emotional bond and consumer relationships. The heightened interest in SC with CAs led to …

AI alignment aims to make AI systems behave in line with human intentions and values. As
AI systems grow more capable, the potential large-scale risks associated with misaligned AI …

Purpose This study investigates whether and how the service quality of artificial intelligence
(AI) chatbots affects customer loyalty to an organization. Design/methodology/approach …

Research is needed to identify novel ways to influence Generation Z female consumers'
behavior when they interact with various technologies. This study investigates how …