The purpose of this paper is to analyse customer experience (CX) in the fintech sector.
Fintech is a dynamic and innovative field that fully benefits from advances in information and …

The coupling of data and digital innovation opens the way for new business in the financial
services sector, where customers are placed at the centre of decisions and data can help to …

Financial technology or commonly known as fintech is relatively a new thing in Indonesia.
This article is attempting to capture the dynamics of such technology in Indonesia. This …

The rapid development of information and communications technology is transforming the
entire industry landscape, which ultimately affects the convergence sector. Financial …

This study is aimed to find the impact of much limelight topic FinTech on the customer
retention in Islamic banks of Malaysia. Islamic banks in Malaysia specifically have been on …

Micro, small, and medium enterprises (MSME) are the backbone of every economy.
Financial inclusion of MSMEs is essential for any country aspiring to economic development …

Financial technology (fintech) startups have emerged as a compelling and digital alternative
within the financial industry. However, the expansion is crucial because without proper …

The financial system is based on trust. Traditionally, trust has been created by using trusted
third parties such as central banks, commercial banks, and stock exchanges. The need for …

Digital literacy is the ability to analyze, evaluate, and create a teaching and learning media
which enables adults and youth to understand complex communication. Fintech has …

In examining the widespread adoption of digital finance amidst the backdrop of the COVID-
19 pandemic, it is imperative to evaluate its profound ethical, social, and cultural …