According to previous researchers, service is an activity organized by an organization
regarding the needs of consumers and will create a special impression. Quality is an …

However, in the business world, it is not enough to be in this position, we have to be
competitive and number one, and one way to win the competition is to improve service …

During peak periods, it is possible that the services provided by producers are very minimal,
for example speeding up service times in order to serve as many customers as possible …

Consumers pay in return for the convenience, service and satisfaction they receive from the
service, not for ownership of the service. From the data above, it can be said that many …

Abstract Service is an activity or benefit offered to consumers or service users so that it can
satisfy or meet consumer needs and desires. Quality not only emphasizes aspects of the …

High consumer value creates customer loyalty. This is the basis for consumers to be able to
buy products or services from the same place repeatedly and not switch to other competing …

It is impossible to produce quality products and services without quality people and
processes. Consumers pay in return for the convenience, service and satisfaction they …

If not controlled, this can have a negative impact on the company, because many customers
feel dissatisfied. The existence of very busy peak periods is a problem in itself for service …

High consumer value creates customer loyalty. This is the basis for consumers to be able to
buy products or services from the same place repeatedly and not switch to other competing …

Abstract Service quality is an effort to fulfill consumer needs and desires as well as the
accuracy of delivery in keeping with consumer expectations. Service is an intangible task …