Although service environments have become increasingly smart due to the infusion of
artificial intelligence (AI) technology, little research has examined AI environments and their …

Purpose Though many conceptual and empirical studies have been conducted on the
servicescape, limited research has focused on how the COVID-19 pandemic has reshaped …

State of the Art of Smart Services Research – Applications and Customer Acceptance Page 1 Maria
Madlberger State of the Art of Smart Services Research – Applications and Customer Acceptance …

Zusammenfassung Die Dienstleistungsumgebung (Servicescape) stellt den Raum dar, in
dem Aktivitäten und Interaktion von den Akteuren im Verlauf des Service Co-Creation …

Artificial intelligence (AI) in general, and machine learning in particular, offer compelling
features and opportunities for designers to innovate and improve user experiences (UX) …

Since the 21st century, the problem of China's population aging has intensified, and
accelerating the development of aging industries to ease social pressure has become an …

The predominant use of private cars is the root of several problems like traffic congestion
and air pollution in cities worldwide. While it is generally believed that mobility apps as part …

Despite the benefits of AI-enabled solutions in different industrial sectors, their technology
acceptance remains challenging. The acceptance of AI technologies depends on both the …

The aim of this study is to examine the concept of smart servicescape in terms of smart
hotels. The smart hotel has been aroused in order to survive against fierce competitions in …

We previously proposed a conceptual framework of a smart servicescape wheel (SSW) in
order to delineate the broad continuum of environmental constraints in smart homes for …