This paper reviews the published articles on eTourism in the past 20 years. Using a wide
variety of sources, mainly in the tourism literature, this paper comprehensively reviews and …

This exploratory research used Diffusion of Innovations (Rogers, Diffusion of Innovations,
4th Edition, The Free Press, New York, 1995) to examine and benchmark organisational use …

This paper seeks to understand the mission and the usage of ICT through its influence on
the development of tourism subjects supply, especially intermediaries on tourism market …

H otels the world over clearly have embraced the idea that information technology will drive
a brave, new world of marketing-provided marketers figure out how IT can help them.'At this …

This study explored a small slice of the soaring electronic travel marketplace: how a
representative sample of 125 Swiss hotels used Web-based marketing tools. Software …

Page 1 nbf Rücklagenzufung Gewinnvortr Dividende Jamad n: Löhne und Abgaben neue
betriebswirtschaftliche forschung 312 Harald Pechlaner Tourismus-Destinationen im …

The hotels' efficient use of the Internet becomes increasingly important. Proper reaction to
online inquiries influences both booking behaviour and guest satisfaction. The objectives of …

Given the increased use of the Internet in the travel industry, companies should be eager to
provide reliable and high quality service when communicating online. This study focused on …

This paper examines the case of the consumer adoption of an air travel service innovation,
namely delivering electronic tickets (Etix) for air travel, which may be viewed as an …

This research explored the state of electronic customer service in Switzerland by e-mailing a
typical room query to a random and stratified sample of 200 hotels. Based on the hotel …