The customer-provider collaboration that was diminished during the industrial revolution is
being revived to achieve higher customer satisfaction and a competitive edge …

This case study analyzes how value is created in the development process of a collaborative
training product-service system (PSS) designed for provincial government officials in …

Companies design, develop, and market new systems of products and services, through the
process of translating beneficiaries' needs into design specifications, where beneficiaries …

Companies and organisations design, develop, and market new systems of products and
services, also known as product service-system (PSS), through the process of translating …

I would also like to take this opportunity to express my gratitude to the officials and
associates of Indian Railways, from the Railway Board to RDSO, from CLW/CRJ to all Zonal …

ABSTRACT The Railway Transportation business is flourishing across the planet due to
environmental concerns and economic perspectives. As diesel locomotives are becoming …

Current market trends show that customers no longer perceive value in a product but in the
solution it provides. Consequently, businesses are realigning their value proposition to …

As markets evolve, businesses recognise that customers perceive value in the utility of a
product rather than in the product itself. Consequently, business strategies are being …