This article presents an evaluation of the role of IT utilities in the transformation of academic
library services. It begins with a brief overview of the historical development of academic …

This study aimed to understand the effects of a custom-developed, artificial intelligence–
based, asynchronous remote invigilation system on the student user experience. The study …

With growing interest in applying user experience (UX) methods to improve library
interfaces, spaces, and services, it is critical to gain a deeper understanding of the …

This paper presents an overview of the design, implementation, and findings of an
exploratory project to evaluate customer experience at Edmonton Public Library (EPL). The …

Objective: This study investigates the relationship between personalization and customer
experience, with emotion and cognitive as the components through which the result repeats …

Academic library websites need to support a variety of users (student, faculty, staff,
administrator, alumni, etc.) with intellectual pursuits related to research, teaching, and …

In recent years, student experience (SX) has drawn the attention of researchers and
librarians due to its impact on student engagement and, eventually, academic success. This …

This pilot study utilizes qualitative interviews to explore perceptions of accessibility and
usability from the perspective of blind or visually impaired (BVI) persons. Using the …

Librarians are becoming increasingly interested in applying user experience design to better
understand the needs and desires of patrons. One user experience tool that is currently …

3D interactive display marketing is a marketing method that uses 3D interactive technology
and three-dimensional display scenes to facilitate interaction between people and display …