Consumer perceptions of online shopping and willingness to use pick-up points: a case study of Morocco

AE El Moussaoui, B Benbba, A Jaegler… - Sustainability, 2023 - mdpi.com
The use of pick-up points by consumers is one of the most developed areas of research in
the literature on last-mile logistics over the last decade. In this regard, several researchers …

Customer Relationship Marketing, Customer Bonding, and Customer Satisfaction on Customer Loyalty in Telecommunication Companies

H Maupa, C Cokki, S Sulaiman - … : Manajemen Ide dan …, 2023 - journal3.uin-alauddin.ac.id
The telecommunications industry is one of the most competitive industries with high
penetration of digital technology, faster availability of data services, and innovations in …

Impact of logistics pooling on reduction of CO2 emissions in last-mile logistics

AE El Moussaoui - Management & Sustainability: An Arab Review, 2024 - emerald.com
Purpose In previous years, there has been a peak in deliveries from all sectors.
Consequently, the number of transport vehicles on urban roads has also increased …

Determinants of consumer's online shopping intention during COVID-19

AE El Moussaoui, B Benbba - Journal of Electronic Business & Digital …, 2023 - emerald.com
Purpose This paper aims to determine the factors that influence the consumer's online
shopping intention in the current pandemic context (COVID-19). For this purpose, a …

The Effect of In-Store Logistics Performance, Store Image, Sales Promotion, and Service Quality on Customer Satisfaction

YK Sari, AN Gani, NR Zhafiraah - Marketing and Business …, 2023 - sanscientific.com
The purpose of this study is to determine the effect of In-Store Logistics performance, Store
Image, Sales Promotion, and Service Quality on Matahari Department Store Consumers …

Modelling Consumers' Preferences for Time-Slot Based Home Delivery of Goods Bought Online: An Empirical Study in Christchurch

A Kedia, D Abudayyeh, D Kusumastuti, A Nicholson - Logistics, 2024 - mdpi.com
Background: Due to the remarkable growth in online retail sales in New Zealand, a large
number of parcels are needed to be delivered to consumers' doorsteps. Home deliveries in …

Unlocking the drivers behind logistics service providers' participation in Morocco's logistics clusters

AE El Moussaoui - Arab Gulf Journal of Scientific Research, 2024 - emerald.com
Purpose In recent years, the concept of logistics clusters has attracted the attention of
several researchers and practitioners. It is an agglomeration of different types of companies …

Trust-building in PLB and Retailers personality

M Khademi-Gerashi - Quarterly Journal of Brand Management, 2024 - bmr.alzahra.ac.ir
AbstractDeveloping solutions for the retail industry has created new debates in the
marketing literature. One of these challenging issues is offering store brand (SB) or private …

Sustainable effects of information sharing between distribution logistics actors: a qualitative case study

AE El Moussaoui, T El Moussaoui, B Benbba… - Environment …, 2024 - Springer
With the expansion of the use of information and communication technologies (ICT) in
business, a large literature has developed around the issue of logistics information. The …

The Effect of In-store Logistics, Store Image, Sales Promotion, and Service Quality on Customer Satisfaction

YK Sari, AN Gani - Research of Business and Management, 2024 - sanscientific.com
This research aims to determine the effect of In-Store Logistics Performance, Store Image,
Sales Promotion, and Service Quality on Satisfaction (Case Study of Matahari Department …