With remarkable growth of ICT development and the Internet popularity, the widespread use
of the electronic service is becoming inevitable. Furthermore, as the user adoption plays an …

Purpose This study aims to determine how to influence the customer journey of mobile food
ordering applications (MFOAs) users. It researches how available information could …

This paper presents an empirical analysis of significant features of the e-service satisfaction
model (ESM) as an important element of a sharing economy. Customer satisfaction is …

Abstrak Pesatnya perkembangan Teknologi Informasi dan Komunikasi telah memicu
lahirnya berbagai kecenderungan dalam kehidupan sehari-hari seperti kegiatan e …

Recently, banking services begin via mobile appear on a large scale as has become one of
the latest services offered by commercial banks in Jordan. So to make banking transactions …

Customer satisfaction has been identified as an important phenomenon in relation to online
shopping. The investigation of what cause customer satisfaction has become paramount for …

Purpose The purpose of this paper is to analyze and evaluate the current status of e-
government services in Afghanistan. To identify the evaluation criteria based on citizen …

With the rapid developments in utilizing the popularity of internet, the governments all over
the world adopted various e-government projects to provide their services. This paper aimed …

Many studies have been conducted in respect of e-banking adoption especially in
developed nations. However, evidence has shown that where similar few studies are …

In the context of online shopping, customer satisfaction is considered as a important matter
to be focused by marketers and organizations. Consequently, identification of what really …