Modeling of an artificial intelligence based enterprise callbot with natural language processing and machine learning algorithms

I Aattouri, H Mouncif, M Rida - IAES International Journal of …, 2023 - search.proquest.com
The management of customer services by telephone encounters several problems: an
uncontrollable flow of calls, complicated resource management, a very high cost of service …

Navigating the Journey: How Chatbots Are Transforming Tourism and Hospitality

M Ahmad, MKH Naeem, FD Mobo… - … and Development of …, 2024 - igi-global.com
The incorporation of chatbots within the tourism and hospitality sectors signals a
transformative era aimed at enhancing customer engagement, operational efficiency, and …