As the number of online support forums continues to grow and the amount of user-generated
content increases, analysing forum messages can provide researchers and others working …

Online user forums for technical support are being widely adopted by IT firms to supplement
traditional customer support channels. Customers benefit from having an additional means …

Information and communication technologies are increasingly interacting with modern
societies. One specific manifestation of this interaction concerns hateful and other negative …

Extant literature on measuring the performance of physicians' knowledge contribution in an
online health community (OHC) is limited. To address this gap, this article aims to (1) …

V članku proučujemo značilnosti komentarjev na Facebookovih straneh najbolj obiskanih
novičarskih portalov v Sloveniji v obdobju 2010–2017. Pri tem se osredotočamo na …

The spread of information has attracted significant research interest. In news forums,
subjects are components of the topics in the news events. They are considered important …

Abstract Although Online Social Networks (OSNs) such as MySpace, Facebook, and
Youtube are still under development; they have attracted millions of users, many of whom …

Purpose This paper aims to conceptualize two patterns of user recognition mechanisms and
two kinds of user contribution behavior in enterprise-hosted online product innovation …

Since the user generated contents in Web forums are rich but vary in quality, ranging from
excellent detailed opinions to simple repetition of the content of previous, or even spams, it …

Online forums are rich sources of information about user communication activity over time.
Finding temporal patterns in online forum communication threads can advance our …