Purpose The purpose of this study is to examine the development of service quality research
in hospitality and tourism from 1984 to 2014, to identify research gaps and to suggest …

El objetivo del presente artículo es realizar una revisión de literatura sobre la medición de la
calidad del servicio en destinos turísticos a nivel internacional y para Colombia. Se …

The current study provides and tests an integrated model that examines two relationship
quality constructs (overall customer satisfaction, customer-company identification) as …

Purpose This paper aims to review hospitality and tourism research on customer satisfaction
(CS), service quality (SQ) and customer value (CV) published in several established …

This paper reports results derived from a mixed methods study where 13 hotel managers
were initially interviewed, followed by a quantitative study of 355 additional managers. Data …

Purpose This paper aims to investigate customers' perceptions of the service quality facets
of Airbnb accommodation using social exchange theory as a suitable conceptual framework …

Defining and measuring the quality of service has been a major challenge for health care
marketers. A comprehensive service quality measurement scale (SERVQUAL) is empirically …

This paper investigates service quality, customer satisfaction, and loyalty in Airbnb
accommodation. A self‐administered questionnaire was distributed to a nonprobability …

As an industry tourism is often perceived important as a means of development in marginal
rural zones, such developments are thought to appeal to a post-modern market seeking …

Purpose–The purpose of this paper is to develop and test a conceptual model of the
relationships among the constructs of “service quality”,“emotional satisfaction”, and …