The relationship between service quality, customer satisfaction and behavioural intentions Skoči
na glavni sadržaj english Prijava i registracija Prijava Promjena načina autentikacije Registracija …

The quality of work life (QWL), job satisfaction, and individual work performance are the
lynchpins of organizational performance and sustained business growth (SBG). Numerous …

Abstract Healthcare system in Saudi Arabia is transforming from public to an independent
private sector mainly through healthcare insurance. Success of the healthcare insurance …

This article explores the factors that lead to customer satisfaction, with a particular interest in
the hospitality industry of Abakaliki, Ebonyi State, Nigeria. In a high-contact service industry …

Vision 2030 of the Kingdom of Saudi Arabia (KSA) requires numerous national and
multinational organizations to re-engineer themselves to achieve the required targets for the …

Bogor is one of tourist area located in the geographic area of West Java Province and
adjacent to Jakarta. Cool natural condition surrounded by views of the hills and mountains …

The hotel industry has peculiar features being a 24/7 open service industry with a primary
objective of providing accommodation, food and basic amenities. Being a service industry …

Tujuan dari penelitian ini adalah untuk menggambarkan pengaruh citra merek dan kualitas
pelayanan hotel terhadap kepuasan dan niat pelanggan. Ada empat dimensi kualitas …

In the stiff competitive hotel business environment, services and facilities are highly
significant components for getting a competitive advantage in both short and long runs …

Hospitality industry has been witnessing a boom in the country with the ever increasing
customer base, and simultaneously the spending capacity of the customer has also been …