Tourism workforce research: A review, taxonomy and agenda
This paper offers a critical review, purview and future view of 'workforce'research. We argue
that the tourism (and hospitality) workforce research domain, beyond being neglected …
that the tourism (and hospitality) workforce research domain, beyond being neglected …
A systematic literature review of emotional labor research from the hospitality and tourism literature
Purpose The purpose of this paper is to provide an exhaustive review of emotional labor
research from the hospitality and tourism literature by outlining the theories, the antecedents …
research from the hospitality and tourism literature by outlining the theories, the antecedents …
Do mindfulness and perceived organizational support work? Fear of COVID-19 on restaurant frontline employees' job insecurity and emotional exhaustion
Abstract The coronavirus disease (COVID-19) outbreak has impacted the restaurant industry
tremendously. Building on the Conservation of Resources Theory, the current study …
tremendously. Building on the Conservation of Resources Theory, the current study …
[HTML][HTML] Do job insecurity, anxiety and depression caused by the COVID-19 pandemic influence hotel employees' self-rated task performance? The moderating role of …
T Aguiar-Quintana, THH Nguyen… - International journal of …, 2021 - Elsevier
The COVID-19 health disaster has had a dramatic impact on the global hospitality industry,
affecting millions of people. The aim of this study is to examine the impact of job insecurity …
affecting millions of people. The aim of this study is to examine the impact of job insecurity …
Turnover intention in the hospitality industry: A meta-analysis
This study meta-analytically examined 35 antecedents of turnover intention in the hospitality
industry. Results based on 391 correlations from 144 independent studies indicated that …
industry. Results based on 391 correlations from 144 independent studies indicated that …
[HTML][HTML] Dealing with knowledge hiding to improve innovation capabilities in the hotel industry: The unconventional role of knowledge-oriented leadership
The development of unconventional forms of innovation relies on information and
knowledge exchange and their subsequent integration. However, deceptive knowledge …
knowledge exchange and their subsequent integration. However, deceptive knowledge …
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Employee turnover continues to represent one of the most significant challenges faced by
the US restaurant industry, and customer incivility is regarded as being related to this …
the US restaurant industry, and customer incivility is regarded as being related to this …
Customer incivility and employees' outcomes in the hotel: Testing the mediating role of emotional exhaustion
A logical position emphasized by the service-oriented organizations that 'the customer is
always right'and the organizational policies that requires employees to make customer …
always right'and the organizational policies that requires employees to make customer …
Frontline employees' passion and emotional exhaustion: The mediating role of emotional labor strategies
KY Chen, CW Chang, CH Wang - International Journal of Hospitality …, 2019 - Elsevier
The study aims to apply a dualistic model of passion to explore how frontline employees with
different types of passion for work use emotional labor strategies, and how this affects …
different types of passion for work use emotional labor strategies, and how this affects …
The effects of work overload and work‐family conflict on job embeddedness and job performance: The mediation of emotional exhaustion
OM Karatepe - International Journal of contemporary Hospitality …, 2013 - emerald.com
Purpose–The present study seeks to propose and test a research model that investigates
emotional exhaustion as a mediator of the effects of work overload, work‐family conflict, and …
emotional exhaustion as a mediator of the effects of work overload, work‐family conflict, and …