The influence of website quality on consumer's e-loyalty through the mediating role of e-trust and e-satisfaction: An evidence from online shopping in Vietnam

H Giao, B Vuong, T Quan - Uncertain supply chain …, 2020 - growingscience.com
The aim of the present study is to examine the influence of website quality on consumer's e-
loyalty, noting the mediating role of e-trust, e-satisfaction, and perceived enjoyment …

Technology readiness and customer satisfaction with travel technologies: A cross-country investigation

Y Wang, KKF So, BA Sparks - Journal of Travel Research, 2017 - journals.sagepub.com
Technologies have dramatically transformed tourist experience. However, research has
largely focused on traveler attitudes and technology adoption rather than their experience …

A new hybrid MCDM model combining DANP with VIKOR to improve e-store business

WY Chiu, GH Tzeng, HL Li - Knowledge-based systems, 2013 - Elsevier
Many consumers today buy products and services from e-stores. Because e-store managers
are responsible for allocating different resources, it is essential that they understand …

Online branding: Development of hotel branding through interactivity theory

AA Barreda, A Bilgihan, K Nusair, F Okumus - Tourism Management, 2016 - Elsevier
The present study aims to develop and test a theory-based model of website interactivity as
an online branding tool. It explores the relationships among website interactivity, the …

The impact of social commerce feature richness on website stickiness through cognitive and affective factors: An experimental study

T Friedrich, S Schlauderer, S Overhage - Electronic Commerce Research …, 2019 - Elsevier
Website stickiness, which describes how much attention a website receives from its users, is
a critical success factor for e-commerce websites. While many e-commerce websites are …

Mobile commerce website success: Antecedents of consumer satisfaction and purchase intention

T Chi - Journal of Internet Commerce, 2018 - Taylor & Francis
With the rapid development of apparel mobile commerce in the United States, more
companies view mobile commerce as a new source of competitive advantage. Despite the …

An investigation of factors affecting customer selection of online hotel booking channels

JNK Liu, EY Zhang - International Journal of Hospitality Management, 2014 - Elsevier
When there are more and more online hotel bookers, it is important for industry players to
know why travelers prefer one online booking channel among others. To have a better …

Building customer loyalty in online retailing: The role of relationship quality

M Rafiq, H Fulford, X Lu - Journal of Marketing Management, 2013 - Taylor & Francis
This paper examines the challenge of building customer loyalty in the e-tailing environment.
It examines the role of relationship quality (RQ) in the formation of customer loyalty in …

The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites: A consumer perspective

S Kumar Roy, W M. Lassar… - European Journal of …, 2014 - emerald.com
Purpose–The purpose of the study is to develop and empirically test a model which
examines the relationship between e-servicescape dimensions, website quality dimensions …

Boosting customer e-loyalty: An extended scale of online service quality

AS Al-Adwan, MA Al-Horani - Information, 2019 - mdpi.com
The Customer trust, satisfaction and loyalty with regard to the provision of e-commerce
services is expected to be critical factors for the assessment of the success of online …