Online user feedback is principally used as an information source for evaluating customers'
satisfaction for a given goods, service or software application. The increasing attitude of …

Peer production communities have been proven to be successful at creating valuable
artefacts, with Wikipedia as a prime example. However, a number of studies have shown …

Citizen engagement figures prominently on political agendas around the world. In this
context, high hopes are pinned to open government, open data and ICT tools. At the same …

During a dynamic and protracted crisis such as the COVID-19 pandemic, citizens are
continuously challenged with making decisions under uncertainty. In addition to evaluating …

Over the past 25 years, commons-based peer production [Ben02] has become a vital part of
the information technology landscape. There are successful projects in different areas such …

User feedback is mainly defined as an information source for evaluating the customers'
satisfaction for a given goods, service or software application. Due to the wide diffusion of …

Many people rely on open collaboration projects to run their computer (Linux), browse the
web (Mozilla Firefox), and get information (Wikipedia). Open content web sites are peer …