Numerous businesses have employed chatbots with a human-like speaking ability to assist
customers with online shopping and customer service; however, it is uncertain whether or …

This study examines the effects of presence when respondents played a golf game using
virtual golf simulators. The respondents were able to use real golf clubs and accurate swing …

Web 2.0 empowers online customers and social networks to engage in e-service processes
such as service design, production and marketing. Although the impact of customer …

This paper examines the nature of a virtual learning environment–Second Life--, and
introduces several Second Life learning examples to help readers who never used Second …

Cybercrime is a growing problem in the modern world. Despite the many advantages of
computers, they have spawned a number of crimes, such as hacking and virus writing, and …

This study investigated how presence affected consumer intention to participate in a social
commerce site (ie, the consumer participation intention of social commerce through the …

Virtual worlds are increasing in importance as more multi-national firms are investing heavily
in these emerging communities. Although much excitement has surrounded the idea of …

Virtual Reality (VR) promises many benefits for the tourism industry. However, a review of
tourism-related VR research shows that the roles of system quality and user personality …

Avatar-based 3D virtual worlds such as Second Life have drawn increasing attention from
users and researchers in the past few years as an emerging online environment for social …

Second Life is an online virtual world that is gaining popularity in academic institutions as an
alternative means for collaborative and distance education. However, the number of formal …