The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots

A Rapp, L Curti, A Boldi - International Journal of Human-Computer Studies, 2021 - Elsevier
Over the last ten years there has been a growing interest around text-based chatbots,
software applications interacting with humans using natural written language. However …

The psychological well-being of content moderators: the emotional labor of commercial moderation and avenues for improving support

M Steiger, TJ Bharucha, S Venkatagiri… - Proceedings of the …, 2021 - dl.acm.org
An estimated 100,000 people work today as commercial content moderators. These
moderators are often exposed to disturbing content, which can lead to lasting psychological …

Deconstructing community-based collaborative design: Towards more equitable participatory design engagements

C Harrington, S Erete, AM Piper - Proceedings of the ACM on human …, 2019 - dl.acm.org
Participatory Design (PD) is envisioned as an approach to democratizing innovation in the
design process by shifting the power dynamics between researcher and participant. Recent …

Out of the laboratory and into the classroom: the future of artificial intelligence in education

D Schiff - AI & society, 2021 - Springer
Like previous educational technologies, artificial intelligence in education (AIEd) threatens
to disrupt the status quo, with proponents highlighting the potential for efficiency and …

[图书][B] Designing with the body: Somaesthetic interaction design

K Hook - 2018 - books.google.com
Interaction design that entails a qualitative shift from a symbolic, language-oriented stance to
an experiential stance that encompasses the entire design and use cycle. With the rise of …

Fairness in information access systems

MD Ekstrand, A Das, R Burke… - Foundations and Trends …, 2022 - nowpublishers.com
Recommendation, information retrieval, and other information access systems pose unique
challenges for investigating and applying the fairness and non-discrimination concepts that …

Participation is not a design fix for machine learning

M Sloane, E Moss, O Awomolo, L Forlano - Proceedings of the 2nd ACM …, 2022 - dl.acm.org
This paper critiques popular modes of participation in design practice and machine learning.
It examines three existing kinds of participation in design practice and machine learning …

Design justice: Towards an intersectional feminist framework for design theory and practice

S Costanza-Chock - Proceedings of the Design Research Society, 2018 - papers.ssrn.com
Abstract Design is key to our collective liberation, but most design processes today
reproduce inequalities structured by what Black feminist scholars call the matrix of …

[图书][B] The charisma machine: The life, death, and legacy of one laptop per child

MG Ames - 2019 - books.google.com
A fascinating examination of technological utopianism and its complicated consequences. In
The Charisma Machine, Morgan Ames chronicles the life and legacy of the One Laptop per …

Charting the sociotechnical gap in explainable ai: A framework to address the gap in xai

U Ehsan, K Saha, M De Choudhury… - Proceedings of the ACM …, 2023 - dl.acm.org
Explainable AI (XAI) systems are sociotechnical in nature; thus, they are subject to the
sociotechnical gap-divide between the technical affordances and the social needs …