[HTML][HTML] A systematic review of knowledge management and new product development projects: Trends, issues, and challenges
This research aims to show that knowledge management is integral to business strategy and
can lead to more efficient new product development in high-tech companies. Organizations …
can lead to more efficient new product development in high-tech companies. Organizations …
An Examination of Customer Relationship Management and Business Sustainability in Small and Medium Enterprises
The aim of this paper was to investigate the impact of customer relationship management
(CRM) dimensions on business sustainability in small and medium enterprises (SMEs). A …
(CRM) dimensions on business sustainability in small and medium enterprises (SMEs). A …
Application of Customer Relationship Management in Maintaining Customer Loyalty (Case Study Hotel Melati)
M Mariam - Ceddi Journal of Information System and Technology …, 2023 - journal.ceddi.id
This research aims to address the challenges and implement Customer Relationship
Management (CRM) in a web-based budget hotel, Hotel Melati, for online bookings …
Management (CRM) in a web-based budget hotel, Hotel Melati, for online bookings …
The Link between Environment and Organizational Architecture for Decision-Making in Educational Institutions: A Systemic Approach
FNT Serra, MC Gonçalves, SC Bortoluzzi, SEG Costa… - Sustainability, 2024 - mdpi.com
Numerous organizations employ decision-making processes to support operational
activities; however, decisions and mistakes can significantly impact Market Performance …
activities; however, decisions and mistakes can significantly impact Market Performance …
Customer Relationship Management in Banking in the UK Industry: Case of Lloyds Bank
D Saravanan, P Kaur - ECS Transactions, 2022 - iopscience.iop.org
The purpose of this research was to focus on how Lloyds Bank, one of the leading and
largest banks of the UK is using CRM to their advantage. After collecting secondary data …
largest banks of the UK is using CRM to their advantage. After collecting secondary data …
Structural Analysis of Factors Influencing CRM Success in Oil and Gas Company
M Mudjahidin, AP Aristio, SAN Azmy, L Junaedi… - Procedia Computer …, 2024 - Elsevier
Abstract In Indonesia, Customer Relationship Management (CRM) has been widely adopted
in many companies, including oil and gas companies (OGC). The CRM implementation was …
in many companies, including oil and gas companies (OGC). The CRM implementation was …
Customer Relationship Management, Innovation Capability, Technological Environment, and Performance of Small and Medium Scale Enterprises: A Research …
M Davireng, S Gontur… - Journal of Economics …, 2022 - info.submit4journal.com
This study looked into the consequences of customer relationship management by creating
empirical evidence grounded in relationship marketing theory and dynamic capability …
empirical evidence grounded in relationship marketing theory and dynamic capability …
From Customer Orientation to Competitive Edge: Unpacking Bank Performance Dynamics.
S Kant, D Jabo, B Borji - International Journal of Marketing …, 2025 - u3isjournal.isvouga.pt
In this research, a focus was made on competitive advantage to act as a mediator of
customers' consequences about company performances. A lack of research exists on the …
customers' consequences about company performances. A lack of research exists on the …
Customer Orientation and Ethiopian Bank Performance With Mediation of Competitive Advantage
D Jabo, S Kant, B Borji - Leveraging AI for Effective Digital …, 2025 - igi-global.com
The impact of competitive advantage in mitigating the detrimental impacts of customer
orientation on business performance was examined in this chapter. Few research have …
orientation on business performance was examined in this chapter. Few research have …
The Pivotal Functions of Innovative Technologies and Sustainable Practices in Enhancing Customer Relationship Management
MF Massoud, MMB Edelby, B Maaliky… - Navigating Business …, 2025 - igi-global.com
This chapter aims to examine CRM implications for entrepreneurship. It explores the
contribution of effectively implemented CRM strategies for entrepreneurs and SMEs. Its …
contribution of effectively implemented CRM strategies for entrepreneurs and SMEs. Its …