Penelitian ini bertujuan untuk menguji peran variabel pemediasi yaitu kepuasan nasabah
yang menghubungkan antara kualitas layanan dengan loyalitas nasabah Bank Syariah …

A bstrak Tujuan penelitian ini adalah menelaah hubungan kualitas pelayanan dan loyalitas
nasabah perbankan di Indonesia. Perbankan sebagai institusi lembaga keuangan yang …

While majority of earlier studies have examined service quality, student satisfaction, and
university image as determinants of student loyalty, university switching costs have largely …

This study is conducted to find determinants of student loyalty to the university. The
determinants of student loyalty have been studied before, but the majority of the studies …

High customer loyalty can indicate the success of Islamic banks in line with increasingly
fierce business competition between financial institutions and banks. This study aims to …

Background: In spite of the pivotal role of clinical governance in enhancing quality of
services provided by hospitals across the country, a scientific framework with specific criteria …

The intent of this qualitative research is to investigate and understand the requisites of
customer satisfaction for academic libraries' users and to give managerial hints for the …

Halal Certification Processing is one of the themes found in one of the Client Charters in
Jakim, where it is a promise given to applicants within a certain period to complete the Halal …

Adapun buku ini terdiri dari sebelas bab, yaitu bab 1 tentang Konsep Kepuasan Konsumen,
bab 2 tentang Faktor-Faktor Kepuasan Konsumen, bab 3 tentang Konsep Kepuasan …

Performance and productivity are strongly influenced by the workers' behavioural attitudes.
Committed employees' behaviours will produce higher performance and productivity in their …