Beyond self-diagnosis: how a chatbot-based symptom checker should respond

Y You, CH Tsai, Y Li, F Ma, C Heron, X Gui - ACM Transactions on …, 2023 - dl.acm.org
Chatbot-based symptom checker (CSC) apps have become increasingly popular in
healthcare. These apps engage users in human-like conversations and offer possible …

Does artificial intelligence satisfy you? A meta-analysis of user gratification and user satisfaction with AI-powered chatbots

C Xie, Y Wang, Y Cheng - International Journal of Human …, 2024 - Taylor & Francis
While artificial intelligence (AI) has been increasingly employed in communication
technologies, limited research has explored the user experience of AI-powered chatbots …

Evaluating and designing symptom checkers: a user-centered approach

Y You - 2024 - etda.libraries.psu.edu
In recent years, there has been increasing interest in developing consumer-facing symptom
checker (SC) apps, which can provide potential diagnoses for users by using human-like …