Purpose Recent technological advances have enabled consumers and citizens to contribute
to organizational processes through co-production and co-creation in ways that challenge …

This conclusion aims to reflect upon and summarize the lessons that may be learned from
this book. In three concise paragraphs, it discusses the common ground amongst the …

The research entitled" Analysis of the Implementation of Smart Governance through Twitter
in Local Governments in Indonesia" is a study that focuses on the analysis of branding …

Government agencies are using social media in an ad-hoc manner for bi-directional
broadcast style communication, rather than systematic and deep engagement through open …

The theoretical foundations of citizen engagement are largely unexplored despite the
existence of frameworks for social media-based citizen–government interactions. Although …