Influence of robots service quality on customers' acceptance in restaurants
TR Shah, P Kautish, K Mehmood - Asia Pacific Journal of Marketing …, 2023 - emerald.com
Purpose This study aims to examine the impact of AI service robots on restaurant customers'
engagement and acceptance and the moderating role of robot anthropomorphism on the …
engagement and acceptance and the moderating role of robot anthropomorphism on the …
Navigating a net‐zero economy future: antecedents and consequences of net‐zero economy‐based green innovation
The pursuit of net‐zero economy goals and government emphasis on sustainable
performance has compelled numerous firms to focus on sustainable production through the …
performance has compelled numerous firms to focus on sustainable production through the …
When service quality is enhanced by human–artificial intelligence interaction: an examination of anthropomorphism, responsiveness from the perspectives of …
Z Hui, AN Khan, Z Chenglong… - International Journal of …, 2023 - Taylor & Francis
This article reports on two distinct studies conducted in the context of employees and
customers, respectively. The aim of Study 1 is to investigate the influence of …
customers, respectively. The aim of Study 1 is to investigate the influence of …
Resource-based view theory perspective of information technology capabilities on organizational performance in hospitality firms: a time-lagged investigation
Purpose This study aims to investigate the link between information technology capabilities
(ITC) and organizational performance (OP) in the hospitality industry by focusing on the …
(ITC) and organizational performance (OP) in the hospitality industry by focusing on the …
The nexus between high-involvement work practices and employees' proactive behavior in public service organizations: a time-lagged moderated-mediation model
Purpose Public service organizations may improve the quality of services they offer citizens
by instilling proactive behavior in their employees. This study aimed to provide insights on …
by instilling proactive behavior in their employees. This study aimed to provide insights on …
Understanding employees' voluntary pro-environmental behavior in public organizations–an integrative theory approach
Purpose This paper aims to investigate the impact of situational factors and internal
psychological states on employees' decisions to perform voluntary pro-environmental …
psychological states on employees' decisions to perform voluntary pro-environmental …
Understanding the boosters of employees' voluntary pro-environmental behavior: a time-lagged investigation
This research investigated the influence of situational aspects and internal psychological
conditions on the employees' decisions to perform voluntary pro-environmental behavior …
conditions on the employees' decisions to perform voluntary pro-environmental behavior …
Why do people resist drone food delivery services? An innovation resistance theory perspective
Recently, the food service delivery industry started using drones for delivering food. The
drone food delivery services are not only beneficial for marketers but also provide several …
drone food delivery services are not only beneficial for marketers but also provide several …
Unraveling the transformation: the three-wave time-lagged study on big data analytics, green innovation and their impact on economic and environmental …
Purpose The firms' adoption and improvement of big data analytics capabilities to improve
economic and environmental performance have recently increased. This makes it important …
economic and environmental performance have recently increased. This makes it important …
Disentangling employees' passion and work-related outcomes through the lens of cross-cultural examination: a two-wave empirical study
Purpose Drawing on the self-determination theory, this cross-cultural study aims to examine
the associations between the dualistic framework of work passion and work outcomes (job …
the associations between the dualistic framework of work passion and work outcomes (job …