Appraisal of literature on customer experience in tourism sector: review and framework

A Adhikari, S Bhattacharya - Current Issues in Tourism, 2016 - Taylor & Francis
A substantial body of literature has been built up in experience marketing. In spite of that
there is no cohesive framework that has systematically examined antecedents, formation …

How to counter organisational inertia to enable knowledge management practices adoption in public sector organisations

M Ashok, MSM Al Badi Al Dhaheri, R Madan… - Journal of Knowledge …, 2021 - emerald.com
Purpose Knowledge management (KM) is associated with higher performance and
innovative culture; KM can help the public sector to be fiscally lean and meet diverse …

Digitally transforming the organization through knowledge management: a socio-technical system (STS) perspective

A Thomas - European Journal of Innovation Management, 2024 - emerald.com
Purpose In today's rapidly evolving business landscape, innovation is the cornerstone for
every organization. Knowledge management (KM) is crucial for developing sustainable …

Links between knowledge management and organisational sustainability: does the ISO 9001 certification have an effect?

A Demir, T Budur, HM Omer… - … management research & …, 2023 - Taylor & Francis
This study's aim is investigating the impacts of the determinants of knowledge management
on organisational sustainability. It investigates the differences in performance among ISO …

Can organizational knowledge capabilities affect knowledge sharing behavior?

C Yang, LC Chen - Journal of information science, 2007 - journals.sagepub.com
Recent concerns about the issue of knowledge management (KM) within an organization
have accentuated the need for more efficient and effective knowledge sharing-that is …

The study of knowledge management capability and organizational effectiveness in Taiwanese public utility: the mediator role of organizational commitment

CN Chiu, HH Chen - SpringerPlus, 2016 - Springer
Many studies on the significance of knowledge management (KM) in the business world
have been performed in recent years. Public sector KM is a research area of growing …

Developing knowledge management capabilities: a structured approach

B Singh Sandhawalia, D Dalcher - Journal of Knowledge …, 2011 - emerald.com
Purpose–Knowledge management (KM) needs a systematic approach to develop
capabilities which accelerate the evolution of knowledge into a key organizational resource …

Knowledge retention and transfer: how libraries manage employees leaving and joining

NK Agarwal, MA Islam - Vine, 2015 - emerald.com
Purpose–This paper aims to investigate how libraries prevent the loss of knowledge with
people leaving or resigning, and the strategies they adopt to retain this knowledge and to …

Managing knowledge performance: testing the components of a knowledge management system on organizational performance

T Cho, R Korte - Asia Pacific Education Review, 2014 - Springer
The main purpose of the current study is to validate the framework of knowledge
management (KM) capabilities created by Gold (Towards a theory of organizational …

Knowledge sharing in multicultural organizations: evidence from Pakistan

I Raza, Z Awang - Higher Education, Skills and Work-Based Learning, 2020 - emerald.com
Purpose Taking higher educational institutes (HEIs) operating in Islamabad metropolitan,
and Pakistan as research context, the purpose of this paper is to identify the antecedents of …