A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations
The hospitality and tourism industry faces serious challenges during public health
emergencies such as COVID-19. Managers are concerned not only about how to maintain …
emergencies such as COVID-19. Managers are concerned not only about how to maintain …
Potentials and challenges of augmented reality smart glasses in logistics and supply chain management: a systematic literature review
A Rejeb, JG Keogh, GK Leong… - International Journal of …, 2021 - Taylor & Francis
This study investigates the potentials and challenges of applying augmented reality (AR)
smart glasses in logistics and supply chain management (SCM). A systematic literature …
smart glasses in logistics and supply chain management (SCM). A systematic literature …
Brave new world? On AI and the management of customer relationships
In light of the emerging discourse on AI systems' effect on society, whose perception swings
widely between utopian and dystopian, we conduct herein a critical analysis of how artificial …
widely between utopian and dystopian, we conduct herein a critical analysis of how artificial …
The dark side of AI-powered service interactions: Exploring the process of co-destruction from the customer perspective
Artificial intelligence (AI)-powered chatbots are changing the nature of service interfaces
from being human-driven to technology-dominant. As a result, customers are expected to …
from being human-driven to technology-dominant. As a result, customers are expected to …
Voice assistant vs. Chatbot–examining the fit between conversational agents' interaction modalities and information search tasks
Owing to technological advancements in artificial intelligence, voice assistants (VAs) offer
speech as a new interaction modality. Compared to text-based interaction, speech is natural …
speech as a new interaction modality. Compared to text-based interaction, speech is natural …
AI and robotics in the European restaurant sector: Assessing potentials for process innovation in a high-contact service industry
K Blöcher, R Alt - Electronic Markets, 2021 - Springer
The restaurant technology market is rapidly evolving and is transforming the restaurant
business as a significant sector of tourism and hospitality. Enabled by artificial intelligence …
business as a significant sector of tourism and hospitality. Enabled by artificial intelligence …
Blockchain and supply chain sustainability
A Rejeb, K Rejeb - Logforum, 2020 - yadda.icm.edu.pl
Background: Supply chain sustainability is a central concern of most organizations. The
main objective of sustainable supply chains is to create and maintain long term economic …
main objective of sustainable supply chains is to create and maintain long term economic …
Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic
Artificial intelligence (AI) contactless services thrived during the COVID-19 pandemic, while
their consequences remained unclear. Based on media equation theory and means-end …
their consequences remained unclear. Based on media equation theory and means-end …
[PDF][PDF] What do you mean? A Review on Recovery Strategies to Overcome Conversational Breakdowns of Conversational Agents.
Since the emergence of conversational agents, this technology has seen continuous
development and research. Today, advanced conversational agents are virtually …
development and research. Today, advanced conversational agents are virtually …
Opportunities and challenges of using biometrics for business: Developing a research agenda
Recently, biometric data generated by fingerprints, hand geometry, heart rate, voice
patterns, facial characteristics and expressions, brain activity and body movement has …
patterns, facial characteristics and expressions, brain activity and body movement has …