Abstract Post-occupancy evaluation (POE), a comprehensive evaluating approach for
building operational performance, has attracted considerable research attention worldwide …

Purpose This study aims to explore the various approaches used in the general customer
service industry to develop a conceptual framework for evaluating the responses of facility …

Purpose This paper aims to identify user-centred facilities performance attributes of higher
education buildings and how they can be used to evaluate individual learning spaces …

Le travail réalisé au cours de cette thèse est le fruit d'une cotutelle entre la Faculté
d'Architecture de l'Université de Mons et le laboratoire LARSH de l'Université Polytechnique …

Current facilities management (FM) practice is characterised by adversarial relations and
poor interactions between facility managers and users, which negatively impact the post …

In recent decades, the rapid advancement of technology has revolutionized industries,
particularly within the context of Industry 4.0 (I4. 0), where automation, digitalization, and …

This paper explores user-centred variables in academic work environments as it affects job
performance with a view to generating holistically adequate Academic Workspace …