Employees' emotional intelligence (EI) has been studied for over a decade in the hospitality
field. While the existing literature has advanced our knowledge of this construct, mixed and …

Purpose Hospitality workers are emotional labor workers because they must display
appropriate emotions to their customers to provide outstanding service. Emotional …

Cost-saving and sanitation considerations and the challenge of labor shortages have
catalyzed the application of service robots in restaurants. Although service robots can …

The research aim is to identify the effect of emotional intelligence employee's performance in
their working place. With this research we would like to prove that the success in working …

This study aims to determine the effect of perceived organizational support, job satisfaction
and organizational citizenship behavior on employee performance. The sample used in this …

Purpose The use of information technology (IT) in the hospitality industry is driven by the
need to improve and refine customer service. However, it is unlikely that new IT will be …

This study employed Hunter and Schmidt meta-analytic method to investigate the
relationship between emotional intelligence (EI) and job performance. It contributes to the …

Organizational citizenship behavior is a voluntary behavior performed by employees and
can increase organizational effectiveness. This study aims to determine whether there is …

Bidang usaha di sektor peternakan yang perkembangannya sangat dinamis adalah usaha
agribisnis peternakan ayam ras pedaging dengan pola kemitraan inti-plasma …

Service providers personality traits is one of important determinants to deliver proper service
to customers to make them satisfied in service delivery. Despite numerous studies on …