This book provides one of the first unified accounts of the dynamic aspects involved in the
strategic behavior in queues. The author presents the material in an easy style with mostly …

This research describes the development and application of a 3-player game theoretic
model between two queueing systems and a service that distributes individuals to them. The …

We consider a two-stage service system with batch processing. More specifically, customers
arrive according to a Poisson process at the first stage of the system, where they do not …

celebrated paper studies customer decisions in an observable M/M/1 queue in which joining-
customers utility is linearly decreasing with the joining position. Naor derives the optimal …

Abstract D'Auria and Kanta (2015) showed that in a two node tandem network, a pure
equilibrium threshold strategy exists when customers only have partial information about the …

We investigate the equilibrium strategies for customers arriving at overtaking-free queueing
networks and receiving partial information about the system's state. In an overtaking-free …

We consider a system where customers have to go through two service phases. For
example, patients who arrive to an ER first wait for being admitted and then wait to be seeing …

We consider a system of two unobservable Markovian queues in tandem with strategic
customers, who are heterogeneous regarding their delay sensitivity. The customers decide …

This dissertation applies dynamical systems theory (DST) to formally investigate the
statistical run-time performance predictability of arbitrary scale software-centric systems …

This thesis investigates the behavioural dynamics that emerge at the interface of Emergency
Departments (EDs) and the Emergency Medical Service (EMS). The focus is on the impact …