Purpose With the rapid development of fresh food e-commerce, sustaining customer loyalty
is becoming critical for fresh food e-tailers (FFE) to be competitive. This study aims to …

The purpose of this paper is to explore the impact of financial literacy on financial well-being
among the business school faculties. Both the variables (financial literacy and financial well …

Social commerce (SC) is an upcoming trend that has changed the online shopping
experience by allowing e‐retailers to develop long‐term relationships with customers and …

Purpose The purpose of this paper is to examine the effects of perceived benefits, ie
utilitarian value, hedonic value and social value, as well as perceived risk, on purchase …

Purpose This study employed the commitment–trust theory in social psychology and
relationship marketing to explore female customers' perception of channel integration quality …

Objective: The purpose of this study is to investigate the relationship of Digital Marketing,
Word of Mouth, Perceived Value and Perceived Quality on Indonesian Online Transportation …

Customer management becomes increasingly important as consumers have more flexible
shopping process and options and competition become intensified in omni-channel (OC) …

An intervariable approach to customer satisfaction and loyalty in the internet service market |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …

The emergence of the Internet has advanced the flourishing area of electronic commerce.
Furthermore, alongside traditional physical channels, virtual channels have rapidly …

Purpose This study aims to examine the factors influencing user satisfaction with unified
payment interface (UPI)-based payment systems during the COVID-19 pandemic in India …