COUNTERPRODUCTIVE WORK BEHAVIOR IN CUSTOMER SERVICE: EXPLORING THE FACTORS INVOLVED AND THEIR IMPACT ON THE ORGANIZATION
R Agusiady, D Saepudin, Z Aripin - Journal of Jabar Economic Society …, 2024 - jesocin.com
Counterproductive Work Behavior (CWB) in customer service is the focus of attention in the
context of human resource management and customer service strategy. This phenomenon …
context of human resource management and customer service strategy. This phenomenon …