Purpose This study aims to investigates customer satisfaction from the use of bank chatbots
and the effect of perceived trust in chatbots and banks' reputation on customer satisfaction …

Purpose The present study investigates the moderating role of customer trust in customer
relationship management (CRM) components and customer loyalty relationships in the …

Purpose The purpose of this study is to examine the structural relationships between the
dimensions of virtual reality (VR) experiences (immersion, interaction, usability and illusion) …

This study examines the role of pilgrim's experiential risk, experiential motivation, and
experiential loyalty towards the experiential relationship quality, supportive intentions, and …

The purpose of this study is to test a research model to gain a better understanding of the
relationships among environmental concern, green experiential quality, green experiential …

This study relates to the pilgrims' experiential intentions to support their sacred places and
aims at testing a research model to gain a better understanding of the connection between …

This study examines the relationships among the dimensions of experiential quality
(hedonics, peace of mind, involvement and recognition), the dimensions of experiential …

Buku ini didesain untuk para pembaca yang menggeluti dunia usaha dan produk jasa
penjualan untuk dapat menarik minat pelanggan, karena di era milenial saat ini pelanggan …

With the aim of comparing the influence of economic benefits with social benefits in the
model of integrating customer benefits and relationship quality in the context of university …

The purpose of the study is to find out the influence of Customer Relationship Management
(CRM) components, namely Customer Engagement, Customer Knowledge, Customer …