A comprehensive analysis of service quality: a systematic literature review

SMU Saleem, CA Taib, M Ikram… - … Quality Management & …, 2024 - Taylor & Francis
Purpose: The goal of this research is to provide researchers with a comprehensive literature
review while demonstrating how service quality (SQ) led to the development of viable …

Unlocking the potential of technology usage in fostering education quality and students' satisfaction: a case of Pakistani higher education

M Ikram, HB Kenayathulla, SMU Saleem - Kybernetes, 2023 - emerald.com
Purpose This research aims to determine the levels of education quality (EQ), technology
usage (TU), students' satisfaction (SS) and the impact of EQ on SS. Also, it seeks to find out …

[HTML][HTML] Differences in Perceptions of the Quality of Education and Employment Effectiveness of Schools in a Non-Skills-Focused Education System

N Laurisz, K Sanak-Kosmowska - Journal of Public …, 2022 - publicgovernance.pl
Objectives: This paper is an attempt to identify differences between schools within the same
education system in terms of how to improve students' chances of success in the labour …