Met4ITIL: A process management and simulation-based method for implementing ITIL
A key requirement for service providers is to define, manage and deliver Information
Technology (IT) services to effectively support business goals and customer needs. Several …
Technology (IT) services to effectively support business goals and customer needs. Several …
Using Hybrid System Dynamics and Discrete Event Simulations to Identify High Leverage Targets for Process Improvement in a Skill-based Organizational Structure
ES Enos, DR Herber - 2024 IEEE International Systems …, 2024 - ieeexplore.ieee.org
This paper is based on a case study of an IT organization in a large, US-based healthcare
provider, and develops simluation models to identify areas for performance improvement …
provider, and develops simluation models to identify areas for performance improvement …
ExperTI: a knowledge based system for intelligent service desks using free text
A Bello, A Melgar, D Pizarro - … on Information Technology & Systems (ICITS …, 2018 - Springer
When many users consult service desks simultaneously, these typically saturate. This
causes the customer attention to be delayed more than usual. To increase the amount of …
causes the customer attention to be delayed more than usual. To increase the amount of …
Implementación de una mesa de servicios apegada a ITIL V3 en la UNACIFOR para la optimización del proceso de gestión de incidentes
BJC Reyes, JAC Vides - 2023 - repositorio.unitec.edu
FACULTAD DE POSTGRADO TESIS DE POSTGRADO: IMPLEMENTACIÓN DE UNA
MESA DE SERVICIOS APEGADA A ITIL V3 EN LA UNACIFOR PARA LA OPTI Page 1 …
MESA DE SERVICIOS APEGADA A ITIL V3 EN LA UNACIFOR PARA LA OPTI Page 1 …
[PDF][PDF] Megatrend OpenAI & LLM
T Steinig - sgbs.ch
Der rapide technologische Wandel und Fortschritt der letzten Jahre haben tiefgreifende
Änderungen in der modernen Gesellschaft, der Wirtschaft und der Umwelt bewirkt. Aufgrund …
Änderungen in der modernen Gesellschaft, der Wirtschaft und der Umwelt bewirkt. Aufgrund …
Information-Based interactive services and support system
M Amanullah, AM Zeki… - 2017 IEEE Conference on …, 2017 - ieeexplore.ieee.org
The fact that information-based interaction designed requires user involvement, Service
Desk System (SDS) is necessary for collecting, tracking and processing requests for IT …
Desk System (SDS) is necessary for collecting, tracking and processing requests for IT …
[引用][C] Storytelling da implantação de uma ferramenta de gestão de serviços de TI em um órgão público federal
VFG Cabeceira - 2017