Introducción. El modelo SERVQUAL se utiliza para evaluar la calidad de los servicios y el
SERVQHOS para evaluar la calidad percibida de la atención hospitalaria. Objetivo. Revisar …

Purpose The five-dimension service quality (SERVQUAL) scale is one of the most common
tools for evaluating gaps between clients' perceptions and expectations. This study aimed to …

This paper proposes a service-quality-driven service design approach with four phases
using the SERVQUAL model and the theory of inventive problem solving (TRIZ). In the …

As to a new smart factory model, the make-to-order (MTO) strategy challenges small and
medium-sized manufacturing enterprises. It enables quick response manufacturing (QRM) …

The purpose of this paper is to demonstrate that Lean principles and methodology should be
applied on a regular basis to the entire process flow of healthcare delivery systems. With …

Handovers from the cardiovascular operating room (CVOR) to the cardiovascular intensive
care unit (CVICU) are complex processes involving the transfer of information, equipment …

The incidence of the fell is one of the hospital serious problems, especially in the
hospitalized patient. The number of fall incidence is one of the main indicators in patient …

2. Metode Penelitian ini merupakan jenis penelitian kualitatif dengan desain penelitian
Case Study. Penelitian ini dilakukan untuk mengevaluasi penerapan pencegahan pasien …

Purpose-The aim of this study is to produce a new solution matrix to develop innovative
solutions for the problems encountered during the delivery of health services and to present …

Underreporting of adverse events in healthcare systems is a global concern. This study aims
to address the underreporting of adverse events (AE) by implementing a TRIZ-based model …