How can I help you? Design principles for task-oriented speech dialog systems in customer service
TD Oesterreich, E Anton, J Schuir, A Brehm… - Information Systems and …, 2023 - Springer
Organizations are increasingly delegating customer inquiries to speech dialog systems
(SDSs) to save personnel resources. However, customers often report frustration when …
(SDSs) to save personnel resources. However, customers often report frustration when …
The empathic project: mid-term achievements
MI Torres, JM Olaso, C Montenegro… - Proceedings of the 12th …, 2019 - dl.acm.org
The goal of active aging is to promote changes in the elderly community so as to maintain an
active, independent and socially-engaged lifestyle. Technological advancements currently …
active, independent and socially-engaged lifestyle. Technological advancements currently …
The EMPATHIC project: building an expressive, advanced virtual coach to improve independent healthy-life-years of the elderly
L Brinkschulte, N Mariacher, S Schlögl… - arXiv preprint arXiv …, 2021 - arxiv.org
This paper outlines the EMPATHIC Research & Innovation project, which aims to research,
innovate, explore and validate new interaction paradigms and plat-forms for future …
innovate, explore and validate new interaction paradigms and plat-forms for future …
Fuzzy Dates in Personal Knowledge Graphs and Dialogue, the Example of “LifeLine”
Dates are often treated as exact measures, yet their precision is limited. This applies not only
to physical clocks but also to human memory. In conversations, we typically share …
to physical clocks but also to human memory. In conversations, we typically share …
[PDF][PDF] This document is the Accepted Manuscriptversion of a Published Work that appeared in final form in: PETRA'19: Proceedings of the 12th ACM International …
Consequently, the EMPATHIC (Empathic, Expressive, Advanced Virtual Coach to Improve
Independent Healthy-Life-Years of the Elderly) project 1 aims to contribute to technological …
Independent Healthy-Life-Years of the Elderly) project 1 aims to contribute to technological …
[引用][C] The EMPATHIC Project: Mid-term Achievements
MI Torres Barañano, JM Olaso Fernández… - 2019 - ACM Digital Library