The aim of the study is to develop and validate the construct HiEduQual (Higher Education
Service Quality) to measure the level of service quality in higher education (HE) institutions …

The most crucial determinant of success in any service environment is the perception of the
customers about the service quality or the product quality as it derives satisfaction and …

Objectives This study was aimed at evaluating the quality of educational services among
dentistry and nursing students through use of the SERVQUAL model. Additionally, the …

Purpose–In a pursuit of excellence, it is increasingly important to identify customer values
and demands. Service quality has been identified as one such demand. The purpose of this …

Purpose–The changes in social and cultural framework, and even more in the economic
order, have pushed the education system and higher education in particular, into a new …

Abstract Service value has received a great deal of attention in recent marketing literature
because of its multidimensional nature and its ultimate impact on customer's satisfaction …

Purpose–Keeping in mind the urgent need to deliver quality education in higher education
institutes, the current paper seeks to measure the quality perception of management …

Since the 1998 year was named the “lifelong learning year” by Taiwan Ministry of Education
for promoting adult continuing education and establishing equitable and just “knowledge …

Purpose The purpose and value of management education was always under the critics'
scanner but the proliferation of institutes impelled a serious debate on its quality. The …

Since the mid-20th century, the study of Self-Regulated Learning (SRL) has aimed to identify
the distinctive characteristics that enable individuals to acquire new knowledge and skills …