Purpose This study aims to examine the impact of technological turbulence on employee
resilience based on cognitive dissonance theory and through a process of consonance and …

In an increasingly global travel market, hospitality services encounters involve growing
interactions between providers and customers often belonging to different nationalities and …

The existing literature on tourism seasonality focuses on seasonality's cause and impact but
pays little attention to understand employees' reactions to off-season markets. Drawing from …

Purpose The present study unveils the service encounter barriers–interactional and
instructional–faced by foreign consumers at food and beverage restaurants in China. It …

Background: The aim of the present study was to evaluate teachers' opinions on the use of
Personal Learning Environments (PLE) for the development of students' intercultural …

Due to rapid globalization of the world economy in the last few decades, more people had
traveled overseas for business, education, employment, leisure, migration and tourism …

This study aims to investigate the experiences and outcomes of intercultural service
encounters between hotel employees and customers, including the underlying factors …

Global migration is changing the world into multicultural marketplaces, creating challenges,
and opportunities for consumers. This study examines how animosity toward refugees and …

Volunteering, the volunteer's intercultural competence and emotional intelligence contribute
to intercultural education and sustainability in various societies of today. The aim of this …

The aim of this study is to evaluate the impact of emotional intelligence and intercultural
competence on the effectiveness of volunteer work with respect to the age and length of …