Using conversational agents (CAs) has become increasingly popular for organizations for
various applications, such as customer service and healthcare. However, user satisfaction …

Lots of organizations use subscription business models. However, with increasing
competition and technological progress switching costs for customers are decreasing. This …

Increasingly, information systems (IS) have become more collaborative and essential for
enabling interaction, integration, and cooperation across diverse actors. These kinds of …

Companies automate the delivery of their online services by deploying artificial intelligence-
based conversational agents (CAs). However, contemporary CAs still struggle to reliably …

Abstract The integration of Large Language Models (LLM) in Conversational Agents (CA)
enables a significant advancement in the agents' ability to understand and respond to user …

Results The central results of this thesis can be divided into two research perspectives. In
each perspective, different conceptually and empirically validated design knowledge was …

El uso de chatbots para tratar trastornos psicológicos, como la depresión, ansiedad o estrés,
ha sido ampliamente discutido en la literatura científica debido a su creciente …

As investment into Conversational AI chatbots (CAI) surges in the aftermath of Large
Language Models LLM becoming a worldwide phenomenon, research and practice are still …