Service design as an approach to implement the value cocreation perspective in new service development
E Yu, D Sangiorgi - Journal of Service Research, 2018 - journals.sagepub.com
Although new service development (NSD) studies have contributed to developing
systematic approaches to service innovation, their product-oriented and provider-centric …
systematic approaches to service innovation, their product-oriented and provider-centric …
Leveraging service design for healthcare transformation: Toward people-centered, integrated, and technology-enabled healthcare systems
Purpose This paper explores how service design can contribute to the evolution of health
service systems, moving them toward people-centered, integrated and technology-enabled …
service systems, moving them toward people-centered, integrated and technology-enabled …
Product-service system design for sustainability
The introduction of Product-Service System (PSS) innovation for sustainability into design
has led design researchers to work on defining new skills of a more strategic nature, which …
has led design researchers to work on defining new skills of a more strategic nature, which …
Design for value co-creation: Exploring synergies between design for service and service logic
This paper aims to bridge recent work on Service Logic with practice and research in the
Design for Service to explore whether and how human-centered collaborative design …
Design for Service to explore whether and how human-centered collaborative design …
Service design for value networks: enabling value cocreation interactions in healthcare
L Patrício, NF de Pinho, JG Teixeira… - Service …, 2018 - pubsonline.informs.org
In the increasingly complex service environment, value is cocreated through webs of
interactions between provider networks and customer networks. This is evident in healthcare …
interactions between provider networks and customer networks. This is evident in healthcare …
Bringing service design to manufacturing companies: integrating PSS and service design approaches
Highlights•SD logic, Service Design and PSS are positioned and integrated in a new
integrative PSS approach.•PSS and Service Design models are evolved to better support …
integrative PSS approach.•PSS and Service Design models are evolved to better support …
Advancing service design research with design science research
Purpose Service design is a multidisciplinary approach that is key to service innovation, as it
brings new service ideas to life. In this context, the development of new service design …
brings new service ideas to life. In this context, the development of new service design …
Service design and organisational change. Bridging the gap between rigour and relevance
S Junginger, D Sangiorgi - … of societies of design research 2009, 2009 - re.public.polimi.it
More and more design professionals enter the field of service design and conduct projects
that have the potential to introduce changes to organizational systems. This working paper …
that have the potential to introduce changes to organizational systems. This working paper …
[图书][B] Designing better services: A strategic approach from design to evaluation
This book provides accessible, comprehensive guidance on service design and enables
practitioners approaching the discipline for the first time to develop the strategic mindset …
practitioners approaching the discipline for the first time to develop the strategic mindset …
Service as value co‐production: reframing the service design process
N Morelli - Journal of Manufacturing Technology Management, 2009 - emerald.com
Purpose–The purpose of this paper is to propose a methodological approach to design
product service systems based on an active participation of customers to the value …
product service systems based on an active participation of customers to the value …