Customer satisfaction is the most important parameter for judging the quality of service being
provided by a service provider to the customer. Positive feedback from the customer leads to …

Healthcare is vital for the overall well-being of an individual. The service quality in
healthcare is a matter of great importance for health institutions across the world. With …

Purpose The purpose of this paper is to explore dimensions of perceived service quality in
hospitals and to develop a conceptual framework showing relationship between hospital …

Purpose Although measuring healthcare service quality is not a new phenomenon, the
instruments used to measure are timeworn. With the shift in focus to patient centric …

Objective–This paper aims to examine the importance of brand image, and its impact on
hospital service quality as perceived by the medical tourists. Moreover, this paper also …

Do patients really perceive better quality of service in private hospitals than public hospitals in
India? | Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish …

Purpose This study aims to investigate the difference in the pattern of influence of perceived
service quality on insured and uninsured patients' satisfaction levels. Design/methodology …

Purpose The present situation of COVID-19 pandemic has put the health-care systems
under tremendous stress and stringent tests for their ability to offer expected quality of health …

Purpose Delivering patient-centered healthcare is now seen as one of the basic
requirements of good quality care. In this research, the impact of the perceived quality of …

Based on the expectancy disconfirmation theory, the study presents a conceptual model
exploring consumer perception (perceived service quality, product quality, price, and …