Quality not only emphasizes aspects of the final result, namely products and services, but
also concerns human quality, process quality and environmental quality. From the data …

Services in general are intangible and cannot be fully owned by consumers. If not controlled,
this can have a negative impact on the company, because many customers feel dissatisfied …

High consumer value creates customer loyalty. This is the basis for consumers to be able to
buy products or services from the same place repeatedly and not switch to other competing …

Abstract Service is an activity or benefit that one person can offer to another which is
essentially intangible and does not result in ownership of anything. Service is an intangible …

However, in the business world, it is not enough to be in this position, we have to be
competitive and number one, and one way to win the competition is to improve service …