We have considered the customization of monitoring services in Workflow Management
System (WFMS). WFMS is a software tool to manage business processes effectively and …

Market research on services and waiting lends support to the fact that waiting for service is
an undesirable phenomenon adversely affecting customer satisfaction and consequently …

To make business processes work effectively, it is critical for workers to communicate and
collaborate with each other. Especially, when designing supporting systems for collaborative …

The product collaborative design process had such characters: multidisciplinary, hierarchy,
concurrent, phase, iteration, cooperativity, restriction and conflict-ineluctability. The present …

We consider the implications of feedback on policy-based management of networked
services, paying special attention to the case where monitoring of service level agreements …

This paper reports progress from the EEII research project where ontological stratification is
applied in the study of openness. We explain a stratification approach to reduce the overall …

To whatever extent manufacturing facilities are automated, they still need humans with
supreme authority over production management even in the new century. As sophistication …

This paper deals with the optimization of the operational costs of service systems. The cost
function consists of service costs and waiting costs. Service cost is associated with the …

To make collaboration tasks work effectively, it is very important to analyze what
collaborators are doing, which position they are in, and how they communicate with each …

Manufacturing systems can be regarded as collaboration between principal and auxiliary
tasks. Principal task shows activities of manufacturing, assemblage and setup operation, etc …