In the last 20 years, the proliferation of digital technologies has significantly impacted both
businesses' operations and how consumers get information, engage, and buy. Through the …

Purpose Service robots can offer benefits to consumers (eg convenience, flexibility,
availability, efficiency) and service providers (eg cost savings), but a lack of trust hinders …

This paper explores changes in technology-enabled omnichannel customer experiences in
stores over a five-year period (2014–2019). It contributes to the omnichannel-experience …

The growth of artificial intelligence (AI) and its applications in business has proliferated in
recent years. Businesses have started adopting various technology practices relevant to …

In recent decades, rapid advances in Internet technology have led to numerous innovative
smart technologies. This research investigates the customer acceptance of and resistance to …

Purpose This study aims to examine customers' willingness to engage in service interactions
enabled by artificial intelligence (AI) controlled voice assistants (VA). Drawing on the tenets …

Artificial-Intelligence-enabled voice assistants, such as Alexa and Siri, are increasingly
replacing search engines as consumers actively employ the former to accomplish a variety …

Purpose The retail landscape is dramatically changing due to a series of socio-economic
and technological challenges, which can be faced through the adoption of smart …

The hospitality industry is expanding with an ever evolving technology adoption process and
novel possibilities of adoption of new technologies are constantly being explored. Over the …

To date, the diffusion of digital technologies is rapidly increasingly in the physical stores as
prompt by the continuous advancements in technology and consumers' expectation of new …