AI based decision making: combining strategies to improve operational performance

A Al-Surmi, M Bashiri, I Koliousis - International Journal of …, 2022 - Taylor & Francis
This study investigates the strategic alignment between marketing and information
technology (IT) strategies and provides production and operations decision makers a model …

The impact of aligning business, IT, and marketing strategies on firm performance

A Al-Surmi, G Cao, Y Duan - Industrial marketing management, 2020 - Elsevier
In order to succeed in today's competitive business environment, a firm should have a clear
business strategy that is supported by other organizational strategies. While prior studies …

Implementing the marketing concept at the employee-customer interface: the role of customer need knowledge

C Homburg, J Wieseke, T Bornemann - Journal of marketing, 2009 - journals.sagepub.com
Although the identification of customer needs constitutes a cornerstone of the marketing
concept, the accuracy of frontline employees' perceptions of customer needs has never …

A dynamic capability view of marketing analytics: Evidence from UK firms

G Cao, Y Duan, A El Banna - Industrial Marketing Management, 2019 - Elsevier
While marketing analytics plays an important role in generating insights from big data to
improve marketing decision-making and firm competitiveness, few academic studies have …

Supply chain integration, information technology, market orientation and firm performance in container shipping firms

PH Tseng, CH Liao - The International Journal of Logistics …, 2015 - emerald.com
Purpose–The purpose of this paper is to use a theoretical framework (ie resource-based
view) to investigate causal relationships between the supply chain integration, market …

Small business growth and internal transparency: The role of information systems

CT Street, DB Meister - MIS quarterly, 2004 - JSTOR
While many large businesses start out as a small enterprise, remarkably little is known about
how an organization actually changes internally during the periods of growth. Small …

Adoption of ERP systems: Does information transparency matter?

IM Al-Jabri, N Roztocki - Telematics and Informatics, 2015 - Elsevier
Research on the adoption of Enterprise Resource Planning (ERP) systems has drawn much
attention in the information systems (IS) research. This study extends previous research on …

Information technology impact on market orientation in e-business

M Borges, N Hoppen, FB Luce - Journal of business research, 2009 - Elsevier
This study presents how information technology (IT) contributes to market orientation (MO).
The authors analyze the way companies deal with market intelligence to facilitate the …

Using customer knowledge for service innovation in travel agency industry

L Xie, X Guan, Q Cheng, TCTC Huan - Journal of Hospitality and Tourism …, 2020 - Elsevier
With the rapid development of information technology, knowledge has become an important
strategic resource for enterprises. To maintain competitive advantage, travel agencies need …

The impact of information technology on individual and firm marketing performance

RW Stone, DJ Good, L Baker-Eveleth - Behaviour & Information …, 2007 - Taylor & Francis
The perceived impacts of information technology use on firm marketing organization
performance are examined. A theoretical model is presented linking organizational and end …